Shipping policy
Colada Clothing Limited (UK)
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak seasons or promotions, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
We offer domestic and international shipping. Shipping costs are calculated at checkout based on your location and order weight.
UK Shipping
Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days
International Shipping
Delivery times vary by destination, typically 5–12 business days.
Customers are responsible for any customs fees, duties, or import taxes.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking may take 24–48 hours to update.
Lost or Delayed Shipments
If your order appears lost or significantly delayed, please contact us at coladaclo@outlook.com and we will assist you.
Returns & Exchanges Policy
We want you to love your purchase. If you are not satisfied, we accept returns under the conditions below.
Eligibility for Returns
Items must be returned within 14 days of delivery.
Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Underwear, swimwear, bodysuits
Sale/clearance items (unless faulty)
Gift cards
Return Process
Contact us at coladaclo@outlook.com to request a return.
Once approved, you will receive return instructions.
Customers are responsible for return shipping costs unless the item is faulty.
Exchanges
We offer exchanges for different sizes or colours (subject to availability). Follow the return process above and specify the item you would like to exchange for.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, contact us within 7 days of delivery at [your email] with photos of the issue. We will replace or refund the item at no cost.
Contact Us
If you have any questions regarding shipping or returns, please contact us:
📧 coladaclo@outlook.com
📍 Colada Clothing Limited, Oxygen Tower, 50 Store Street, A2005, Greater Manchester, M12WA, United Kingdom